Effective Date: March 18, 2026
Last Updated: March 18, 2026
At EJSE AV, we are committed to protecting the privacy and security of the personal information of our clients, website visitors, and event attendees. This Privacy Policy outlines how we collect, use, and safeguard your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Accountability
We are responsible for all personal information under our control. We have designated a Privacy Officer to oversee our compliance with this policy and PIPEDA principles.
2. Information We Collect
We collect information only as necessary to provide our audio-visual and event production services.
- Client Information: Name, business address, email, and phone number provided via our “Request Quote” form or contracts.
- Event Data: Technical requirements, venue locations, and event schedules.
- Audio-Visual Content: During the course of providing services, we may capture, process, or transmit images, video, and audio of individuals (e.g., during live streaming, recording, or hybrid events).
- Technical Data: IP addresses, browser types, and cookies used to improve your experience on ejse-av.com.
3. Purpose of Collection
We collect and use your information for the following purposes:
- To provide accurate quotes and fulfill service contracts.
- To manage event logistics and technical production.
- To communicate regarding project updates, invoicing, and support.
4. Consent
By using our website or engaging our services, you consent to the collection and use of your information as described here. For events where recording or live streaming takes place, EJSE AV acts as a service provider; it is the responsibility of the Event Organizer to obtain necessary consents from attendees.
5. Limiting Use, Disclosure, and Retention
- No Sale of Data: We do not sell, rent, or lease our client lists to third parties.
- Third-Party Providers: We may share data with trusted partners (e.g., streaming platforms, cloud storage) only as required to deliver our services. These partners are contractually bound to maintain your privacy.
- Retention: We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by Canadian law.
6. Safeguards
We employ high-level security measures to protect your data, including:
- Technical: Encryption for live streams, secure password-protected galleries, and firewalls.
- Physical: Restricted access to our Concord, ON facility and secure storage of hardware containing client data.
- Organizational: “Need-to-know” access policies for our technicians and staff.
7. Individual Access & Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate. To make a request, please contact our Privacy Officer at the details below.
8. Contact Us
If you have questions about this policy or our privacy practices, please contact:
Privacy Officer EJSE AV
114 Bowes Rd, Unit 8
Concord, ON, L4K 1J8
Email: info@ejse-av.com
Phone: 647-361-6042